More Sales, Happier Customers – One AI Voice Agent for Retail & E-Commerce
Your phones light up with order questions, returns, stock checks, and delivery updates, but your team is overwhelmed handling the same repetitive calls instead of focusing on sales and growth. Missed or delayed responses lead to abandoned carts, bad reviews, and lost loyalty.
AI That Manages Order and Delivery Calls
Dialora is a 24/7 AI customer agent for retail and e-commerce brands that answers inquiries, tracks orders, processes returns, and upsells opportunities while integrating seamlessly with your platforms.
Handle inbound calls around the clock, even during flash sales or holidays, so no shopper is left waiting or hanging up frustrated.
Automated order tracking, return guidance, and FAQ handling resolve issues fast without escalating to agents.
Proactive upsell suggestions, abandoned cart follow-ups, and promotion alerts turn service calls into additional sales.
Retail & E-commerce
Dialora Handles Routine
Retail Calls for You
Dialora engages customers with natural, brand-aligned conversations managing order status, returns, product questions, and store info while connecting to your e-commerce platform, CRM, and inventory systems. It escalates complex or high-value cases with full context.
What Dialora Does for Your Business
Dialora provides real-time shipment status, ETA, and tracking details by pulling data from your carriers and platforms, cutting down on “where is my order?” calls dramatically.
Dialora walks customers through return policies, generates labels, initiates exchanges, and answers eligibility questions streamlining the process and reducing chargebacks.
Dialora checks in-store or online stock, recommends related items, applies promo codes, and recovers abandoned carts with targeted outbound follow-up calls.
Customers Get Clear Answers, Not Confusion
Dialora responds using live data from your systems, following approved workflows to ensure customers get the right answer every time.
Dialora assists customers after checkout, answering questions or fixing payment issues.
Customers can express their needs. Dialora checks inventory & suggests options that fit their budget.
Customers can get delivery updates or change shipping details without waiting.
NOTE
Dialora never processes payments directly, issues refunds without approval, or provides pricing outside your rules; it escalates sensitive or disputed cases to your team immediately.
Infinite Capacity for Growing Teams
Retail and e-commerce brands using Dialora deliver better service while driving higher conversion and retention.
Fewer order status and return calls handled by support teams.
Reduction in abandoned carts through instant checkout help.
Increase in repeat purchases driven by faster, accurate customer support.
Real Outcomes from E-commerce Teams
FAQs
Dialora guides customers through your return policy, checks eligibility, generates labels when approved, and initiates exchanges based on your rules.
Customers hesitate because no one
answers their questions.
We handle order and delivery queries for a short test. If conversions
don’t improve, don’t continue.
