Picking the right platform is more critical than ever as AI-powered voice assistants transform how businesses function. Bland AI, Air AI, and Dialora AI have become some of the best possibilities in 2025, when there are so many to choose from.
Each one has its own unique features: Bland AI is best at integrating APIs during calls, Air AI is best at handling a lot of calls, and Dialora AI lets you customise without writing any code.
This tutorial analyses these three products by listing their pros and cons so you can pick the one that works best for your business
When businesses are looking for an AI phone call solution, Bland AI requires technical knowledge, and Air AI has poor support and unclear pricing. Dialora AI stands out for both scalability and ease of setup, making it a strong option as an AI answering service with no technical expertise needed.
Let's compare Bland AI, Air AI, and Dialora on voice quality, response time, and context awareness to find out which platform stands out.
Bland AI
Bland AI is an AI-powered phone calling system built for large enterprises to scale their sales and customer support operations. Using Bland API, you can easily send or receive phone calls with a programmable voice agent.
Voice Quality
Bland AI has a collection of high-quality, pre-recorded human voices that you can pick from. You may make a voice for any language, accent, or gender with its voice-cloning feature. Users can also connect to a custom LLM to drive latency further.
Bland's in-house voice library was created by its engineers. You can also access generic OpenAI voices. Choose from male or female voices, select an accent and even choose different languages.
LLM
Bland AI utilizes its own LLM (Large Language Model) platform designed to enable lower-latency conversations and improve reliability. This allows for complex interactions by breaking down conversations into sub-prompts, which enhances the scalability of conversational complexity.
Customization
Bland's extensive APIs enable you to create your own tools and modify your actions mid-request. You can create custom workflows and integrations that suit your needs if you know how to program.
It's not easy to change Bland if you don't know how to code. You can utilize some pre-made templates, but if you want to make them exactly how you want them, you'll need to work with Bland's staff.
Out of the three, Dialora offers the easiest customizability of phone bots. You can clone voices, set up functions, and fine-tune your vocals from the get-go with Dialora's seamless one-click pop-up interface.
Ease of Use
Getting started with Bland AI is not as easy as it shows. Even to run a basic phone call, you'll be required to write a set of codes. Knowledge of JavaScript, Python, or cURL is preferred.
To set up custom tools and conversational pathways or to bring your LLM, you'll have to contact the engineering team, which can consume a lot of your time.
Scalability
Bland.ai is designed to handle a high volume of calls without compromising on quality. Its latency checks out at around 800ms, which isn't great but still pretty efficient. It scales efficiently to meet the demands of growing businesses.
For high-volume calls, Bland AI offers an enterprise plan (that comes with an extra cost) where you can choose your preferred language of calling and dispatch or receive as many calls as you want. Bland AI pricing reflects its enterprise-level features, making it a strong option for businesses with large-scale call operations.
Integration
Bland AI offers comprehensive end-to-end Zapier integration. You can connect to over 6000 apps and simplify your workflow. And platform also offers out-of-the-box Twilio integration to connect Bland AI to their own Twilio account for more customized setups.
Customer Support
Bland AI relies primarily on Discord for customer support, though users can also reach out via email. However, responses can be slow. If responsive customer service is essential for you, exploring Bland AI alternatives may offer a better experience in terms of support.
However, users are not happy with Bland AI support. One of the users mentions, Nonexistent customer support. For more than a week, I've been trying to email customer service but haven't heard anything.
Security & Compliance
Bland is GDPR compliant and offers industry-standard encryption for your personal data. They also follow SOC2 standard guidelines and have regular security audits.
Air AI
Air AI is the world's first-ever conversational AI tool that transformed the way businesses interact with customers. This cloud-based software can make full-length, human-like conversations effortlessly.
It's a no-code platform designed for startups and small businesses; Air AI provides features that are beneficial for sales and customer support teams.
Voice Quality
Unlike Bland AI and Dialora, which provide a vast variety of voices, Air AI has limited options. It currently does not have its voice library nor integrate with any powerful text-to-speech platform like ElevenLabs or PlayHT.
However, Air AI can carry out tasks independently in over 5,000 apps and have lengthy phone conversations (10 to 40 minutes) that sound like real people.
LLM
Air AI probably uses complex language models, speech recognition, and text-to-speech technology to make its conversations sound like they are coming from a person.
For many clients, Air AI misses the mark with User testimonials mentioning bad call quality, with low latency in calls being a recurring challenge for customers.
When the latency is bad, it becomes nearly impossible to complete the call. Some reviewers have said that you will hear a perceptible delay that might soon make you lose consumers.
Customization
Air AI is a no-code platform that makes it easy for anyone to develop speech bots. This is especially useful for firms that don't have a lot of technical resources. Because it's so easy to use and has an AI receptionist feature, businesses can set up tailored voice solutions without having a developer.
Ease of Use
Air AI says that their platform is simple to use and can help you quickly build up your speech bots. But the situation is really different from what it seems.
Many users have claimed the platform to be chronically down, buggy, and full of glitches. It has high latency and drops calls. It continuously fails with even simple actions.
Scalability
Air AI can connect to more than 5,000 outside platforms, which lets it do a lot of different things, from simple data retrieval to tackling hard problems. A lot of customers have said that latency problems, which can last up to 10 seconds, can make calls much worse. This is an important thing to think about while looking for Air AI competitors that work better and faster.
Integration
Air AI offers limited integration capabilities by allowing users to integrate only with tools like Salesforce, HubSpot, and HighLevel.
You may automate your lead, sales, and customer engagement processes by using connections between Salesforce and HubSpot. This enables businesses to enhance their approach through the use of predictive analytics and incorporate useful information into customer experiences.
Customer Support
Customers can email Air AI with any queries or problems they have with their services, such as billing and refunds. Air AI includes a full Help Center with articles and tips on how to get started, fix problems, and more.
Many users, meanwhile, say that the support personnel are very pushy when it comes to selling more services. Most users haven't gotten their promised refunds, and the support team isn't assisting them with their problems.
Security & Compliance
Air AI's privacy policy stresses how important it is to keep personal information safe. But it's not a SOC2 or HIPAA-compliant.
In summary, Air AI's features are lacking because of its poor performance, restricted voice options, and inconsistent integrations, even though its cost is competitive. These flaws make it hard to recommend.
Dialora AI
Dialora outshines Bland and Air AI with its no-code, enterprise-ready capabilities and easy drag-and-drop interface for quick AI phone agent setup without technical skills. Unlike the complex and less customizable Bland AI and Air AI, Dialora offers full customization.
Voice Quality
Dialora AI offers 11Labs integrations to enhance its AI voice capabilities. You can choose from hundreds of different voices or clone your voice. Dialora guardrail top LLMs like Llama and OpenAI's GPT-3 through GPT-4o. It also offers multilingual and accents from Australian and British to Argentinian Spanish to support effective communication. This makes it a useful tool for enterprises all over the world.
That means there is no latency, so interactions feel natural and answers come quickly without any awkward pauses.
Dialora AI uses advanced voice synthesis to deliver human-like, engaging conversations. Their extensive voice library allows clients to perfectly match voiceovers to the specific needs of the audience, adapting seamlessly to global and local markets.
LLM
It promotes a variety of language models, including:
- OpenAI GPT-4.1
- OpenAI GPT-4
- Groq models
You don't have to pay extra for any LLM; you only have to pay Twilio. All of the above language models deliver natural responses and complex language understanding and are easy to tailor in Dialora's dashboard.
Customization
Unlike Bland AI and Air AI, Dialora provides maximum customization with pre-built templates, custom integrations, and workflows that are tailored to your specific needs.
Dialora uses unique custom models that provide customized performance and accuracy by owning and deploying models for particular applications and sectors without sacrificing speed or efficiency.
Ease of Use
Dialora has a drag-and-drop interface that makes it easy for organizations to start using voice agents without having to know how to code. Setting it up is easy and doesn't require any programming skills.
One of the users mentions, "I have tried a number of Voice AI services, and Dialora is miles apart from anyone else. Their platform is more extensive and easier to use than any other product out there. The agents are easy to toast up and connect to whatever system you want them to."
Dialora's flexibility and ease of use make it easy for developers and content creators to use speech technology effectively, making sure that every digital contact is as human-like and interesting as possible.
Scalability
It's a phone system that does everything, like making calls, taking care of things after calls, managing contacts, and keeping track of leads. This means you can quickly scale your calling efforts without worrying about lead management and calling efficiency.
Integration
Dialora AI offers integration capability to some of the most powerful integration capabilities, including:
- Google Calendar
- Cal.com
- HubSpot
- Pipedrive
- GoHighLevel
- Salesforce
- Twilio
Dialora AI provides the maximum integration capabilities compared to Bland AI and Air AI.
Final Verdict
The AI voice call landscape is filled with strong players in 2025 and delivers value at different parts of the stack.
Bland excels in providing a human-like experience but lacks simplicity and quick setup. Air AI can handle a high volume of calls but doesn't provide customer satisfaction. Its users are tired of its misleading practices and subpar performance.
Dialora is a promising platform because it has a new way of doing customer support and sales.
You can use the no-code configuration to get right into the world of AI without having to deal with complicated code. Dialora AI should be your first choice if you want an easy-to-use platform for AI phone calls that lets you easily add features and customize everything.
