Fix: Call Transfer Not Working on Dialora

Nishant Bijani

Founder & CTO

Fix: Call Transfer Not Working on Dialora

Call transfers are critical for customer service agents, but many Dialora users experience transfers that simply don't work. The #1 reason? They're testing on web calls instead of real phone calls. Let's fix your transfer setup.

Quick Fix Summary

The golden rule: Call transfers only work phone-to-phone. They never work on web calls. Switch to real phone testing immediately. Second, use the Function Call method instead of the Workflow Transfer node, which has a persistent bug. Third, ensure your destination number includes the country code (e.g., +1 for US numbers).

The #1 Reason Transfers "Don't Work"

This is so important it deserves its own section: Call transfers are phone-to-phone only. They do not and will never work during web-based testing calls in your dashboard.

If you're clicking the "Test" button in your dashboard and expecting to see a transfer:

That won't work
Web calls bypass the actual telephony system
Transfer logic requires real PSTN (phone network) routing

This single misunderstanding causes approximately 70% of "transfer not working" support tickets.

Solution: Always test transfers with actual phone calls to a real phone number.

Additional Transfer Failure Causes

Beyond testing on web calls, here's what else breaks transfers:

Missing Country Code

Destination numbers must include the country code:

❌ Incorrect: 415-555-1234, 4155551234
✅ Correct: +14155551234

The system won't route calls without the proper international format.

Prevention Tips

Avoid transfer issues going forward:

Always test with real phone calls: Web testing bypasses transfer logic entirely
Format numbers properly: Always include country code (+1), no special characters