Changelog

Outbound Calls API

Start phone calls from your CRM, backend, or automation tools with a single API request — no dashboard needed. When the call completes, Dialora delivers the outcome to your webhook, signed so you can verify it came from us.

• Launch a call with your agent, a destination number, and per-call variables
• Get a completion webhook with the call outcome and any data your agent extracted
• Attach your own metadata to a call and get it echoed back in the webhook

API Keys with Scoped Permissions

Create and manage API keys right from your profile. Each key gets exactly the permissions you choose — least-privilege by default — and you can revoke or re-scope a key at any time.

Smarter Keypad (DTMF) Dialing

Tune the pacing of keypad tones per agent so extensions and phone menus register reliably, even on systems that need a beat between digits.

Better Multilingual Transcription

Improved language handling and end-of-speech detection across transcribers for cleaner transcripts in every language.

More Natural Tool Timing

Agents pace their responses better while tools finish their work, so replies don't collide with actions still in flight.

Simpler Agency Sign-In

Sign-in across agency custom domains is simpler and more predictable for sub-accounts.

More Reliable Calendar Bookings

Improved meeting-duration handling makes calendar slot checks and bookings more dependable.

Platform stability

Hardened webhook error handling that could previously interrupt service briefly under specific error conditions.

UI polish

Fixed sidebar layout and the top-up label translation, and custom logos now scale correctly within their bounds.

Onboarding

Fixed a redirect in the guest agent-creation flow.

Stripe Restricted Keys

Connect Stripe using a restricted API key instead of a full-access secret, so billing integrates with least-privilege access and full visibility into what each key can do.

• Use a restricted key scoped to only the permissions Dialora needs
• See exactly which permissions a key grants before you connect it
• Validation flags a key that's missing a required permission

Smarter Knowledge Bases from Websites

Point a Knowledge Base at a website and Dialora discovers its pages via the sitemap, lets you pick exactly which pages to include, and can auto-refresh them so your agent's answers stay current.

Connect Phone Numbers to Agents

A streamlined flow for purchasing a number and connecting it to an agent, with a refreshed phone-number management UI in your profile and clearer number statuses.

Generate Tools with AI

Describe what you want a tool to do in plain language and let AI scaffold the custom tool for you — no manual field-by-field setup. Review and refine the generated tool before attaching it to an agent.

Phone Number Extensions & Keypad Input

Agents can now dial extensions and navigate keypad (DTMF) menus to reach the right person or department on outbound calls.

Live Voicemail Screening

Agents detect voicemail during a live call and handle it appropriately, so automated calls don't talk to an empty inbox.

Soniox Transcription

A new Soniox transcriber option with multilingual detection and keyword support — another high-accuracy speech-to-text choice per agent.

Token Insight in the Prompt Editor

The agent prompt editor now shows live token usage against each model's context window, so you can see how much room your prompt leaves before you run out.

More Reliable Google Calendar Booking

Improved slot-availability checks, cancellation handling, and error reporting make Google Calendar bookings and reschedules more dependable.

Keypad Entry in the Caller's Language

Keypad (DTMF) prompts are now spoken in the caller's language, and the conversation language is preserved across keypad turns during multilingual calls.

Better Multilingual Transcription

Azure transcription gains multilingual detection and keyword support (and now defaults to multilingual), with refined language handling across providers.

Snappier Voice Responses

Tuned ElevenLabs streaming latency so agents start speaking sooner.

Cleaner Agent & Tool Setup

Tools attached to an agent can now be removed, and the agent-creation and tool screens got a lighter, more consistent layout, including a simplified contact-creation form.

Agent reliability

Fixed duplicate agent creation, an agent voice-playback issue, and editing an agent's name.

Phone numbers

Resolved connect-number issues and corrected phone number formatting so parsing no longer fails on certain formats.

Knowledge Base UI

Fixed button alignment in the Knowledge Base fields and cleaned up the website URL-selection experience.

Transcription stability

Resolved an Azure transcriber issue and a multilingual language-lock bug for more reliable transcripts.

Tooltip contrast

Corrected the tooltip arrow color so it matches the tooltip background.

Talk to Your Agent

Test an agent by talking to it live right from the dashboard, with a call glow indicator, before you put it on a real line.

Campaign Call Pickup KPIs

See how many of your campaign calls actually get answered, so you can judge reach at a glance.

Voicemail Call Outcome

Calls that reach voicemail are now tracked as their own status, separate from completed and no-answer, for cleaner reporting.

Payment-Failed Email Alerts

You're now emailed when a subscription payment fails, so you can fix billing before service is affected.

Browse Telnyx Numbers by Area Code

When buying a number, you can now page through Telnyx area-code coverage to find the right local presence.

Pre-call Message for Cal.com Bookings

Your agent can speak a short phrase before a Cal.com booking runs, matching the Knowledge Base pre-call behavior.

Faster Welcome Audio on Twilio

Welcome-message audio is generated up front for Twilio calls, so they open without the initial pause.

Smarter Interruption Handling

Live voice agents use an audio-level threshold to better tell real speech from background noise, reducing false interruptions.

Instant Agent Open

Agent data preloads when you hover a card, so opening an agent feels instant.

Better Templates & Language Selection

Refined agent templates plus a default language and quicker filtering when choosing a conversation language.

Streamlined Agent Test Panel

Removed the chat tab to keep agent testing focused on voice.

CRM contact names

Full names now split into first and last name correctly, including camelCase values.

GoHighLevel connection

Clearer connection status and error messages when a GoHighLevel link has an issue.

Pre-call message priority

Your custom pre-call message is now used over the default when both are present.

Dynamic Welcome Messages

Welcome messages can now include variables that fill in automatically with call or campaign data when the agent runs — so each caller gets a greeting tailored to them.

• Drop placeholders into the welcome message and they resolve at call time
• Welcome audio is pre-generated and cached across all voices for a faster, cleaner call start

Knowledge Base Pre-call Message

Your agent can now say a short phrase right before it searches the Knowledge Base, so the caller isn't left waiting in silence while the lookup runs.

• Set a custom phrase per agent — e.g. “Let me check that for you…”
• Applies to every Knowledge Base attached to the agent
• Spoken in the caller's language during multilingual conversations

Polish Language Support

Polish is now available across agent language settings, joining the growing list of supported languages.

Optional Profanity Filter

Deepgram transcription now offers an optional profanity filter that masks profanity in your transcripts — turn it on per agent when you need cleaner records.

Faster Call Starts

Welcome-message audio is now prewarmed across every synthesizer — including messages that use variables — so calls open without the initial delay.

Phone Number Reservation

Telnyx numbers are now held for 30 minutes while you complete payment and released automatically if unpaid, so numbers no longer stay locked on unfinished purchases. A “Prevent auto-release” action keeps a number you're still working on.

Pre-call message — end of conversation

The pre-call message no longer plays when a tool is wrapping up the call, and end-of-conversation handling is more reliable so calls close cleanly.

Subscription cancellation

Fixed the cancellation flow so it submits a valid reason by default instead of erroring out.

Agency welcome modal

Corrected a broken button in the agency welcome modal.

UI contrast & consistency

Refined background colors across components for better consistency and improved accessibility contrast.

Conversation Language Switching

Your agent now detects the caller's language during the call and switches to match — no setup, no restart, no awkward repeats.

• A single call can start in one language and continue in another without losing context
• Callers who prefer a different language than the agent's default can just speak in theirs and the agent follows
• Works on top of your existing agent configuration — nothing to enable per agent

Subscription Plan Changes via Public API

Partners can now upgrade or downgrade Dialora subscriptions programmatically, alongside the existing create / list / get endpoints.

• Push plan changes from your own billing or admin tooling without a manual handoff
• Consistent error envelope and validation with the rest of the v1 API
• Try it from the interactive reference without leaving the page

More Accurate Knowledge Bases, Now with PDFs

Knowledge Bases stay accurate even as you load them up with more documents, and PDFs upload directly — product manuals, contracts, policies, FAQ packs.

• Better retrieval as your Knowledge Base grows
• Native PDF upload alongside the other supported formats

Deepgram Flux — Low-Latency Multilingual Transcription

A new Deepgram base-language transcriber, flux-general-multi, lands in the agent configuration — fast, accurate, and ready in 10 languages.

• ~150 ms average latency with end-of-speech auto-detect
• English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch
• Drop it into any agent from the transcriber picker

Smoother Data Extraction Setup

The extract-data input on the create-agent flow has been refined so defining what your agent should capture from a call feels faster and clearer.

• Cleaner editor for declaring extraction fields
• Fewer mis-clicks when adding or removing fields

Refreshed Dashboard

The dashboard has a cleaner UI, and analytics now compute on the backend with caching — pages load faster and stay snappier as your data grows.

Smarter Low-Conversation Metric

Unclassified calls now count toward the low-conversation bucket, so the metric better reflects the calls that actually need attention.

Dashboard — analytics counts

Corrected a counting bug that was throwing off some dashboard totals.

Public API (v1) for Partners

Build on top of Dialora with a stable, documented API.

• Provision users, manage plans, and create subscriptions from your own systems
• API key authentication with clear, documented error responses
• Interactive API reference you can try without leaving the page

API Key Management

Create and manage API keys directly from the workspace.

• Per-key scopes so each integration gets only the access it needs
• Create, view, and revoke keys from the agency console without contacting support
• Available in every supported language

Dashboard Analytics

New analytics views surface workspace-wide call performance, campaign throughput, and conversation outcomes at a glance.

Date Range Filtering & Richer Exports

More control over what you see and what you export.

• Filter campaign executions and conversation tables by date range
• Exports now include call date-time, contact first and last name, and call duration

Agency Plan Changes for Sub-accounts

Agencies can change their own plan and update plans for sub-accounts directly.

• Up- and downgrades apply immediately with refreshed confirmation and validation
• Sub-account plan changes propagate end-to-end across the agency

Agency Credits in User Actions & Tools

Agency credit balance now appears inside user actions and tool parameter pickers so you can budget against the agency pool while configuring tools.

Call Notification Event Routing

Send specific call event types to different webhooks or destinations — route the right events to the right downstream system.

GoHighLevel — Custom Fields & Tags

Push custom fields and tags into GoHighLevel from your agents, keeping CRM records richer and easier to segment.

Smarter Function Calls in Gemini Live Agents

Tool-calling in Gemini Live agents is smoother and easier to debug.

• Pre-call messages bridge the gap while a tool runs, cutting awkward silence
• Tool call history is easier to follow in call logs
• More stable audio streaming during tool execution

Public Changelog

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Sub-account Plan Change Guide

New documentation walks agencies through changing plans for sub-accounts, with screenshots.

Persistent Pending-Payment Banner

The pending-payment banner now stays visible until you act on it, so unfinished payments don't get lost behind navigation.

Conversation Messages UI

Refreshed rendering for in-app conversation messages — clearer hierarchy and better readability.

Email Localization

English email templates updated, with missing translation keys filled in across the app for consistent localization.

Knowledge Base — duplicate title error

Friendlier, in-place error message when a knowledge base title collides with an existing one.

CRM Providers — missing logos

All CRM integration logos now render correctly on the providers page.

Calendar — entries hidden by filter

Removed an over-aggressive filter that was hiding some connected calendars from the picker.

Phone Numbers — wrong post-purchase redirect

Phone-number purchase and renewal now redirect cleanly back to the phone numbers list.

Email Status — incorrect reporting

Fixed an issue where email send status was being reported incorrectly in some flows.

Transcripts — malformed timestamps

Transcripts load cleanly even when individual messages have malformed timestamps, instead of erroring out.

RouteMCP Integration

Connect Dialora to external CRMs and calendar tools through a single MCP-powered bridge.

• One integration surface for lookups, lead flow, and booking across your existing stack
• Calendar option for booking directly from a call
• Less custom wiring per CRM

Salesforce Integration

First-class Salesforce support for keeping your CRM in sync after every conversation.

• Sync leads, contacts, and call activity into Salesforce
• Configure Salesforce as the lead destination on agent create-lead tools
• Salesforce records reflect live call outcomes without manual cleanup

CRM-aware Lead Creation

The create-lead tool now adapts to the CRM you've connected.

• Pick the exact pipeline and stage from the connected CRM (HubSpot and others)
• Lead status round-trips correctly using the CRM's own remote IDs
• Configuration mirrors what the CRM actually exposes — no more guessing at IDs

Smarter Lead Routing for Agents Campaigns

Call Potential and Leads data has been migrated for Agents-powered campaigns.

• High-intent prospects surface faster in the queue
• Cleaner separation of leads vs. potential for reporting
• Campaign performance is easier to track end-to-end

Light Theme — Marketing Site

The light theme is now live across the Dialora marketing site.

• Use-cases, agency, enterprise, agent accelerator, healthcare, law & legal, HR & recruitment, webinar, playbook, affiliation, special-offer, AppSumo, docs, 404 — all now support the new theme
• Switch between light and dark from the same theme toggle used in the app
• Visual parity across pages so navigation feels consistent

Call Reliability

• Campaign call status fix for Twilio and Telnyx — outbound campaigns now report status accurately
• Welcome-message playback fix — calls without a configured welcome message start cleanly instead of waiting

Call Quality

• Refined sentiment-analysis prompts for more accurate scoring
• Tighter, more useful call summaries

CRM

• HubSpot create-lead tool now persists after a page refresh — no more disappearing tool config

Onboarding

• Fixed the broken video tutorial link on the Agency Onboarding screen

Marketing Site

• Try-an-agent demo on dialora.ai now runs on a Gemini-backed agent for a snappier preview
• Meta Pixel and Google tracking events wired in for cleaner signup attribution
• UI polish: voice-player button, webcall button width, onboarding form icon, cancel dialog on create-agent, healthcare section layout, docs search box

Agency → Sub-account Credit Transfer

Agencies can now move credits directly to their sub-accounts.

• Allocate capacity to client workspaces from the agency dashboard
• Clearer visibility into credit distribution across sub-accounts
• Removes the need to top up each sub-account separately

HubSpot CRM Integration

HubSpot support is now stable on custom domains and across the lead lifecycle.

• Reliable OAuth redirect from custom domains
• Contact creation and lead-qualification flows refined
• Dependency and redirect-URL issues resolved

Agent Configuration

• Updated default voice for newly created agents
• Voicemail detection disabled by default (opt-in when needed)
• Removed a duplicate agent-creation code path

Billing & Subscriptions

• Subscription renewal now keyed on Stripe metadata for accuracy
• Refreshed Stripe billing banner copy

Call Reliability

• Telnyx webhook logging expanded; stale agent-id stripped from call status
• Web-call WebSocket endpoint now accepts optional token for easier embedding

Platform Hardening

• Stricter Zod schema parsing across API inputs
• Custom-domain redirection issues resolved
• Removed unused includes from campaign-details response

Frontend Polish

• Fixed table scroll and dialog layout issues
• Refactored CRM-leads providers for consistency
• Theme-switch animation

Analytics

• PostHog event coverage expanded; guest-user identification corrected

Agent-to-Agent Call Divert (Preview)

Calls can now be diverted between agents mid-conversation.

• Hand off calls seamlessly without breaking conversation flow
• Enables more sophisticated multi-agent workflows
• Ensures continuity of service for your callers

Phone Number Assignment for Sub-accounts

Agencies can now assign phone numbers directly to sub-accounts.

• Simplified multi-tenant provisioning
• Faster sub-account setup
• Easier phone number management across your agency

Smarter Call Transfers

• Call transfer logic now accounts for real-time agent availability
• Reduces failed transfers and dead-ends on busy lines
• Improvement in UI for call transcript
• Improves overall call completion rates

Automated Overage Credit Alerts

• Customers now receive automated email notifications as they approach their usage limits
• Supports proactive credit management and uninterrupted service

Cleaner Cancellations

• Resolved an issue where cancelled subscriptions were incorrectly charged in the following billing cycle
• Cancellations are now processed cleanly, with no further payment deductions after plan termination

Agent Templates in Create Flow

Speed up agent creation by starting from a template. Templates are accessible both when creating a new agent and from a dedicated templates page, making them easier to discover and deploy.

Duplicate & Delete Agents

Quickly duplicate an existing agent to create variations or backups. You can also remove agents you no longer need. The duplication process is now faster and more reliable.

Import Contacts from GoHighLevel

Import your contacts from GoHighLevel (GHL) into Dialora in a single step. Simply connect your account and launch campaigns without manual re-uploads.

Extended Trial Period

New accounts now receive a 7-day free trial, giving you more time to explore the platform and evaluate results.

Phone Number Subscriptions & Renewals

You can now manage and renew your phone number subscriptions directly within the app. Renewals take just a few clicks and are fully supported in your selected language.

Pricing Page Default View

The pricing page now defaults to the monthly view, allowing for quicker plan comparison.

Tag Filter Reliability

Campaign and list tag filters now function correctly, ensuring accurate filtering and segmentation.

Agent Creation & Template UI

Refined the agent creation flow and improved template card design for a cleaner, more consistent experience.

Voice / TTS Settings

Corrected the speech-speed parameter to ensure selected voice speeds are applied consistently.

Campaign Reliability

Enhanced campaign scheduling stability with improved error handling and more graceful failure management.

Subscription & Credit Validation

The platform now validates subscriptions and available credits more accurately, ensuring limits and account status reflect real-time data.

Language Options

Updated the available language list so you can use Dialora in your preferred language.

Agent Variables

Agents now support configurable variables. You can update variables when creating an agent from templates, enabling prompts and behaviors to dynamically adapt based on structured values (e.g., company name, agent name).

Inbound Call Routing

Inbound calls can now be routed based on working hours. Configure when calls are handled by your AI agent (e.g., outside business hours) and when they follow alternative routing rules (e.g., during live business hours).

Agent Creation

Agent setup now includes more configuration options upfront. Define behavior, tone, and operational settings at creation time — reducing the need for post-setup adjustments.

Credit Handling

Credit tracking and application have been improved for consistency and transparency. You can now view a clearer breakdown of usage and remaining credits directly in your dashboard.

Personalized agent templates

Templates now support placeholders (for example: agent name, company name). Agents can introduce themselves clearly and represent your brand consistently. Agents are now more personalized than before.

Conversation language switching

Agents automatically switch to the user's language during a call. If the user begins speaking in a different language, the agent adapts in real time — ensuring a seamless and accessible experience.

Lead Reactivation with Google Sheets

A new ready-to-use template that syncs your database leads from Google Sheets and automatically launches reactivation campaigns. No technical setup needed — just connect your sheet and go.

Campaign Calling Schedule

Control exactly when your campaigns run. Set specific days and hours to reach customers at the right time, while respecting their preferences and time zones.

Improved Call Endings

Agents can now detect when a conversation is complete and end calls naturally, reducing awkward hangups and improving the customer experience.

Subscription Management

Managing your subscription is now easier — update, pause, or cancel anytime with a smooth, hassle-free flow.

Enhanced Agent Prompt UI

A redesigned interface makes it easier to write and test your agent prompts. See what works and iterate faster.

Google Calendar Integration

Smarter scheduling that shows only available time slots and syncs in real time with your calendar.

Better Call Quality

Improved call duration tracking and connection stability for more reliable conversations.