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Custom ToolsCustom Tool Introduction

Integrate external APIs directly into your voice flows and conversational logic with Custom Tools in Dialora AI.

This guide walks you step-by-step through creating, configuring, and embedding tools inside the platform’s Conversation Builder, so your agents can fetch data, trigger workflows, or update systems in real time.

Introducation

With Custom Tools, you can significantly extend the capabilities of your Dialora AI agent. Instead of being limited to static, pre-scripted responses, your agent can:

  • Trigger live API calls during a call.
  • Fetch dynamic information (e.g., booking availability, customer details).
  • Update external systems (e.g., CRM records, appointment slots).
  • Respond intelligently based on the real-time results of those calls.

In short, Custom Tools transform your agent from a conversational assistant into a connected, action-oriented system.

Custom Tool Creation