Troubleshooting Common Issues
Issue: Calls Not Triggering:
Possible Causes:
- Incorrect webhook URL
- Missing required fields (name, phone)
- Invalid phone number format
- Network connectivity issues
Solutions:
- Double-check your webhook URL from Advanced Settings
- Ensure both name and phone fields are included
- Format phone numbers with country codes
- Test with a simple cURL request first
Issue: Calls Failing:
Possible Causes:
- Invalid phone numbers
- Agent not configured properly
- Insufficient account balance
Solutions:
- Validate phone number formats
- Check agent settings and knowledge base
- Verify account credits in Dialora dashboard
Issue: Data Not Being Used:
Possible Causes:
- Agent’s knowledge base doesn’t reference webhook data
- Incorrect field mapping in automation tool
Solutions:
- Update your agent’s knowledge to use contact information
- Review field mapping in your automation platform