Test Your Agent Before You Publish

Every agent has a Playground panel next to its settings. It runs against the version you are currently editing, so you can hear a change before any real caller does.

There are three ways to try an agent.

1. Talk to your agent in the browser

Open the Test your Agent tab in the Playground and start a web call. Your browser becomes the phone — no number needed, nothing to dial. A call indicator glows while the conversation is live, and you can hang up at any time.

This is the fastest way to check tone, pacing, the welcome message, and whether the agent actually uses your knowledge base.

2. Have the agent call your phone

In the same tab, choose I want Agent to call me. Dialora dials the number you give it so you can hear the agent over a real phone line — including how it sounds on a real carrier connection, which a browser call can’t reproduce.

You can also set personalization variables for the test call, so you can check how the agent handles a caller’s name, appointment time, or any other variable your prompt uses.

A phone number must be connected to your account to receive agent calls.

3. Chat with your agent

Your agents can hold text conversations as well as phone calls. Open the Chat with Agent tab and type instead of talking.

Text chat is useful when you want to:

• Iterate quickly on prompt wording without waiting through speech
• Check tool behaviour and data extraction without a phone
• Test in a quiet office

Where chat is enabled, every chat is saved to your Conversations history alongside your calls, so you can review transcripts later and export them to CSV the same way.

Where to test what

After testing

When the draft sounds right, publish it — see Agent Versions, Draft and Publish. Until you publish, your live agent keeps behaving exactly as it did before.