What Is Studio
Studio is the AI assistant built into your Dialora dashboard. It’s more than a help widget: it answers questions about Dialora grounded in the official documentation, and it can do the work for you — create an agent, launch a campaign, attach a knowledge base, link a phone number, report on your calls, explain your plan and credit usage, or hand you off to a human when it can’t help.
You’ll find it in two places:
- Studio in the left sidebar — the full page, with your conversation history and your support tickets
- The launcher — a floating button available from anywhere in the dashboard, so you don’t lose your place
Studio only runs on Dialora’s own domain — app.dialora.ai. If you reach Dialora through an agency’s custom domain (your agency’s own branded URL), Studio will never appear in your sidebar. This is a permanent limit, not a setting anyone can change for you.
It is also still rolling out on app.dialora.ai itself. If you don’t see Studio in your sidebar, your account doesn’t have it yet — there’s nothing to switch on yourself, and the rest of this page won’t apply to you.
| You sign in at | Studio |
|---|---|
| app.dialora.ai | Available once enabled on your account |
| An agency custom domain | Not available |
If you’ve used the in-app assistant before, this is the same feature with a new name and a much wider set of things it can actually do.
Four ways to start
When you open Studio you’ll see four starter cards:
| Card | What it does |
|---|---|
| Create Agent | Studio interviews you and builds a working voice agent |
| Ask Dialora | Any product question, answered from the official docs |
| Create Campaign | Studio walks you through setting up an outbound campaign |
| Need Support? | Raise a ticket that reaches the Dialora support team |
You don’t have to use the cards — just type what you want.
Everything Studio can do for you
Studio has over twenty capabilities. They fall into eight groups.
Answering questions
| Capability | What it means |
|---|---|
| Search the help center | Every product answer is grounded in Dialora’s official documentation, not invented. If the docs don’t cover it, Studio says so rather than guessing. |
| Check your account | Your name, email, current plan, renewal or cancellation date, and remaining credits in minutes. See Billing and credits. |
| Find the right page | Shows you a button that jumps straight to the page you need: phone numbers, tools, integrations, contact groups, or campaigns. |
Agents
| Capability | What it means |
|---|---|
| List your agents | See every agent on the account. |
| Inspect an agent | Show one agent’s configuration, welcome message, attached knowledge, and tools. |
| Create an agent | Studio collects five things and builds the agent for you — see Create an Agent with Studio. |
| Update an agent | Change the name, company, goal, data to collect, inbound/outbound type, language, industry, or timezone — and also the model, voice, speech-to-text, welcome message, max call length, speaking speed, voicemail handling, ambient noise, filler words, and back-channeling. |
| Check available models and voices | Lists the real LLM, voice, and speech-to-text providers available to you, so Studio never guesses a model or voice that doesn’t exist. |
| Open an agent to talk to it | Gives you a button that takes you straight to an agent so you can test it. |
Knowledge bases
| Capability | What it means |
|---|---|
| List your knowledge bases | See what you have, with type and processing status. |
| Attach one to an agent | Assign an existing knowledge base to an agent so it can use it on calls. Knowledge bases already attached to that agent stay attached — Studio adds to the list, it doesn’t replace it. |
Creating a knowledge base is done in the dashboard — see How to Set Up a Knowledge Base. Studio can attach one, not build one.
Phone numbers
| Capability | What it means |
|---|---|
| List your phone numbers | See every number, its status, and which agent it’s linked to. |
| Link a number to an agent | Assign a number so the agent answers on it. |
If you have no numbers, Studio gives you a Buy a phone number button rather than pretending it can purchase one.
Campaigns
| Capability | What it means |
|---|---|
| List your contact groups | See the groups available to dial and how many contacts each holds. |
| Create a campaign | Studio collects everything a campaign needs and creates it as a draft — see Create a Campaign with Studio. |
| Check a campaign | Reports status, calls done vs. still queued, connected calls, and pickup rate, in plain language. |
Integrations
| Capability | What it means |
|---|---|
| List your integrations | See which CRM, telephony, voice, and LLM providers are connected. |
| Connect an integration | Studio opens the integrations page for you and walks you through the steps. |
Studio cannot receive or store an API key, token, password, or secret, and it will never ask you for one. To connect an integration it sends you to the connect button in the dashboard. If anything claiming to be Studio asks you to paste a key into the chat, don’t.
Analytics
| Capability | What it means |
|---|---|
| Read your call history | Recent calls with direction, status, duration, and cost — optionally filtered to a single agent. |
Billing and credits
| Capability | What it means |
|---|---|
| Check your plan and credits | Your current plan and its status, monthly price, renewal (or cancellation) date, and how many credit minutes you have left — including the breakdown by credit source. |
| List your invoices | Your billing history, newest first: date, amount, currency, what it was for (subscription, top-up, …), and payment status. |
| List your credit transactions | Where your minutes went, newest first: minutes added or spent, the reason (call, top-up, subscription renewal, …), and the call length for call charges. |
Ask things like:
“How many minutes do I have left?” “When does my plan renew?” “Where did my credits go this week?”
Credits are always shown in minutes, and invoice amounts in the invoice’s own currency. Studio quotes exactly what your account says — it never estimates a price, balance, or charge.
Studio can’t change your plan, top up credits, issue refunds, or download invoices. For those it points you to the billing page. For a billing dispute or refund request, it opens the support ticket box.
Working with Studio
Attach what you’re asking about. Use the + picker next to the input box to attach specific agents and calls to your message, then ask “why did this call fail?” or “tighten this prompt”. See Attach Agents and Calls.
Talk instead of typing. The microphone button lets you dictate your message.
Follow the suggestions. After each reply Studio offers two or three follow-up questions you might want to ask next. They’re shortcuts, not a script — ignore them freely.
Your conversations are saved. The sidebar keeps every thread, searchable, so you can pick up where you left off. You can rename a thread or delete it. Your support tickets are listed separately below your threads.
Rate the answers. Thumbs up or down on a reply tells us what’s working.
Actions are confirmed before they happen
Anything that changes your account — creating an agent, updating one, creating a campaign, attaching a knowledge base, linking a phone number, connecting an integration — is read back to you first and needs your explicit yes.
When an action succeeds, Studio shows a result card with a button to open what it just made, so you can check the work immediately.
What Studio can’t do
Being clear about the edges saves you time:
- It can’t edit a campaign. Campaigns cannot be changed after creation — not from Studio and not from the dashboard. Studio will send you to the campaigns page rather than deleting and recreating one behind your back.
- It can’t create contact groups or upload contacts. It’ll point you at the right page.
- It can’t create knowledge bases. It can attach ones you’ve already made.
- It can’t change billing. No plan changes, top-ups, refunds, or invoice downloads — it can only show you your plan, invoices, and credit usage.
- It can’t handle secrets. No API keys, tokens, or passwords, ever.
- It only talks about Dialora. Off-topic questions get a polite decline.
A note on accuracy
Studio is an AI and can make mistakes. It’s built to ground every product answer in the official documentation and to say “I don’t know” instead of inventing a feature, a price, or a limit — but double-check anything important, especially before you launch a campaign to a real contact list.
When Studio can’t answer, it opens a support ticket box on the spot. See Support Tickets and Human Help.