Create a Campaign with Studio
Studio can set up an outbound calling campaign for you in chat. It resolves your agents, contact groups, and phone numbers itself, so you never have to look up an ID.
What has to exist first
A campaign needs three things, and Studio can’t create any of them for you:
| Requirement | If you don’t have one |
|---|---|
| A voice agent | Studio offers to create one — see Create an Agent with Studio |
| A contact group with contacts in it | Studio gives you a button to the contact groups page. It cannot create groups or upload contacts. |
| A phone number to call from | Studio gives you a Buy a phone number button |
Studio checks that your contact group actually holds contacts — an empty group won’t get you a campaign that quietly dials nobody.
What Studio asks for
Studio collects these a couple of questions at a time:
| # | What it asks | Notes |
|---|---|---|
| 1 | Campaign name | Letters, numbers, spaces, hyphens, underscores. At least 3 characters. |
| 2 | Which agent places the calls | Studio lists yours |
| 3 | Which contact group to dial | Studio lists yours, with contact counts |
| 4 | Which phone number to call from | Studio lists yours |
| 5 | When it starts — date, time, and timezone | The time is read in the campaign’s timezone |
Optional settings
Studio only asks about these if you raise them, and tells you which defaults it’s using:
| Setting | Default |
|---|---|
| Calling days | Monday to Friday |
| Calling hours | 09:00 to 20:00 |
| Delay between calls | None |
| Retry behaviour | No retry. Options: immediately, after 24 hours, after 48 hours. |
Set the timezone to where your contacts are, not where you are. A campaign targeting UK customers run from the US should use a UK timezone so calls land during UK business hours.
Confirmation
Studio reads the whole setup back to you and waits for an explicit yes.
You’re confirming consent. Creating the campaign records that you have permission to call these contacts. That’s your responsibility, not Dialora’s.
Campaigns cannot be edited after creation. Not from Studio, not from the dashboard. A mistake means starting over. Read the summary properly — especially the contact group, the from-number, and the start time.
What you get
Studio creates the campaign as a draft and shows you a result card with an Open button. It tells you the contact count, the number it will call from, and which agent will run it.
A draft doesn’t dial anyone. You schedule or start it from the campaigns page when you’re ready.
Checking on a campaign
Ask Studio any time:
“How’s the Spring Outreach campaign doing?”
It reports, in plain language:
- Current status
- Calls attempted vs. still queued
- How many completed, are in progress, went unanswered, hit a busy line, failed, reached voicemail, or were canceled
- Pickup rate — the share of calls that actually got answered
Editing a campaign
You can’t — from Studio or anywhere else. If you ask Studio to rename, reschedule, pause, resume, or re-target a campaign, it will say so plainly and give you a button to the campaigns page.
Studio deliberately won’t work around this by deleting and recreating a campaign, or by making a near-duplicate to stand in for an edit. If you need a genuinely different campaign, create a new one.