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WebhooksGetting Support

Getting Support

If you run into trouble with a webhook integration, work through it in this order.

1. Check the dashboard

Open Call History and look for the call. Whether a record exists tells you a lot:

  • No record — the webhook never triggered a call. Check the URL, the payload, and your credits.
  • A record with a failure status — the call was attempted but didn’t connect. Check the destination number and the status of your from-number.
  • A record that looks fine but the call went wrong — the problem is the agent’s configuration, not the webhook.

2. Test in isolation

Send a plain cURL request with a minimal payload before blaming your automation platform — see Testing Your Webhook. If cURL works and Zapier doesn’t, the issue is in the field mapping.

3. Check the common issues

Most webhook problems are one of a handful of things — see Troubleshooting Common Issues.

4. Ask Studio

If your account has Studio, ask it there. It answers from the official documentation, and it can look up your agents and recent calls directly if you attach them to your message. When it can’t help, it opens a ticket box that reaches the support team — see Support Tickets and Human Help.

5. Contact the team

Email team@dialora.ai with the details below, or book a call: https://cal.com/dialora/30min 

Mention your agenda when you book so the team can come prepared.

What to include

  • The agent name and the webhook URL you’re calling
  • The exact payload you sent
  • The exact error or response you got back
  • Roughly when the call should have happened
  • Whether a plain cURL request has the same problem

Never include an API key, token, or password in a ticket.

Best PracticesNext Steps